Privacy Policy
Last updated: November 11, 2026
Our commitment
At 423 Communities, we recognize that reaching out for help can require courage. We seek to handle personal information with care and appropriate discretion. This policy explains how 423 Communities International collects and uses information through this website and related ministry services.
Information we collect
Depending on how you interact with us, we may collect your name, contact information, messages submitted through forms, recovery-group applications and registration details, ministry communication preferences, donation and transaction records, and information necessary to coordinate program participation. We may also receive general website usage information through cookies and analytics tools.
Some inquiries and applications include sensitive information about recovery, relationships, or family circumstances. Please share only what is necessary in a general website contact form. Program-specific forms may request additional information to help us respond appropriately.
How we use information
We use information to respond to inquiries, connect individuals with recovery groups or resources, coordinate applications and participation, maintain ministry and nonprofit records, process payments or donations, send requested updates, and improve our services and website.
How information is shared
Trusted service providers help operate our website, ministry records, email communications, community services, and payment processing. Information may be processed by these providers as needed to deliver their services. Authorized 423 personnel and group leaders may access relevant information when necessary to coordinate care and participation. We may also disclose information when required by law or necessary to address urgent safety concerns.
We do not use sensitive recovery disclosures in public stories, fundraising, or promotional materials without appropriate permission. We do not provide recovery disclosures to outside organizations for independent marketing.
Community participation and confidentiality
Members establish their own accounts when joining our online community platform; submitting a website form does not automatically create a community account. Community participation may be governed by separate guidelines and confidentiality commitments. No electronic service or group setting can guarantee absolute confidentiality. Safety and legal obligations may require limited disclosure in particular circumstances. Our recovery communities are not emergency services or a substitute for licensed medical or mental health treatment.
Email and communication choices
You may choose whether to receive newsletters and promotional ministry updates. You can unsubscribe using the link in an email or contact us directly. Communications necessary for an active program or application may continue while you participate.
Cookies and website analytics
Our website hosting platform uses cookies and similar technologies needed to operate the site. Analytics and performance tools may collect information about pages visited, browser or device information, and general website activity. Depending on the site's settings, third-party analytics or advertising services may also use cookies. You may be able to manage nonessential cookies through a website notice or your browser settings. We will update this policy as our tracking configurations are confirmed or changed.
Security and retention
We seek to handle records using reasonable safeguards and limit access according to ministry responsibilities. However, online communications and storage cannot be guaranteed completely secure. Information is retained as needed for ministry participation, administrative operations, appropriate recordkeeping, and applicable legal obligations. Retention periods may vary by record and service.
Youth and families
423 Communities serves teenagers and families through particular programs. Youth participation may involve parents or legal guardians as appropriate to the program and applicable requirements. Parents and guardians may contact us with questions about information relating to their children.
Your choices and requests
You may contact us to ask about information held by 423 Communities, update or correct details, change communication preferences, or request deletion where applicable. Some records may need to be retained for legitimate safety, ministry, administrative, or legal reasons.
External links and updates
Links to outside organizations and services are governed by those organizations' own privacy practices. We may revise this policy as our services and systems change and will update the date shown above.
Contact us
423 Communities International
2001 W Plano Pkwy, Plano, TX 75075
Nonprofit EIN: 81-3821371